Community Shapers is a values driven boutique call centre set-up in 2014 to support the progressive movement in Australia.

We believe in a compassionate, environmentally sustainable and socially equitable future and exist to strengthen the scale and impact of organisations committed to this vision.

We deliver premium quality fundraising and advocacy phone campaigns and above industry average results through our team of dedicated ‘change agents’, who are your members, donors, and volunteers.

Our conversations with your supporters are genuine; your wins are our wins.

Community Shapers leads by example, and we are committed to upholding the utmost ethical and professional standards of fundraising, both in terms of how we treat and remunerate our staff and in how we engage your supporters.

What we do

Community Shapers specialises in over-the-phone outreach that connects your values with those of your supporters to deliver high-performing tele-fundraising and advocacy campaigns.

Our Goal

Community Shapers’ goal is to increase the scale and impact of the progressive movement in Australia. Through the genuine passion, knowledge, care and fundraising skills we bring to every single conversation, we aim to activate and increase the supporter base, retention and fundraising income of our partner organisations.

Our Difference

  • Our staff are your current members, supporters and volunteers, and Australia’s next generation of progressive advocates, change-makers and leaders
  • Our results are driven by our extensive training and development program and by the values alignment between our clients and our staff
  • We will never request external incentives of clients to motivate staff and we never operate on commission
  • As a boutique operation, we have the ability to be flexible and reactive to the tight timeframes and changing needs of a campaign
  • Our senior staff are experienced progressive campaigners with skills in strategy and narrative, script and email copywriting, and more
  • We promote the union movement, and many of our staff are members of a union
  • We support small, medium, and large NGOs and not-for-profits as clients, and we have a sliding scale of fees to suit the needs of any organisation.

  • - Anonymous Large eNGO
    Gifts In Wills - Relationship Manager
    (Ref. available on request)

    We decided to work with Community Shapers because of their personable and ethical approach. From the get go, our interaction with them was right and we knew the calls were going to be of high quality with a strong donor focus. For high value campaigns, such as Gifts in Wills we didn’t want a 'salesy' call and instead wanted the emphasis on authenticity and strong rapport building. I am absolutely delighted with the results. Our conversion rate has been fantastic, the interactions with supporters have been deep and meaningful and the callers were great at taking notes about important donor information. The whole team at Community Shapers has been readily available when we were facing data issues, always friendly, motivated and I have been impressed every time by their professionalism, passion and cordiality. The team at Community Shapers really care about our communities and the callers really bonded with our supporters. I would highly recommend Community Shapers for high value, great quality, donor focused calling campaign.

  • - Susan Sussems, Former Fundraising Manager
    Australian Greens

    I've worked in fundraising for 15 years and I've never seen such stellar conversion and results on a regular giving campaign. The financial results are one thing, but having an organisation that reflects our values is another. We couldn't work with an organisation that didn't treat its staff well and reflected our values in everything they do. That's why we work with Community Shapers

  • - Oliver Woodley, Digital Fundraiser
    Solar Citizens

    The Community Shapers team are passionate about our work and know how to get the best results from our campaigns. With a shared love for clean energy, the team understands our donors well and knows how to connect with them. We’ve been working with Community Shapers for years and it’s been great to watch our fundraising grow. Our phone campaigns deliver solid results and allow us to take our regular giving program to the next level. Our donors value the meaningful conversations they have with the Community Shapers change agents. Callers leave our donors feeling enthusiastic and empowered about our work.

  • - Tasmyn Matthews, Fundraising Manager
    GetUp

    The great results that Community Shapers have with our regular giving calls gave us the confidence to test our Legacy Calls with them. We really needed to get our bequest program going but with such a small fundraising team at GetUp there was no way we could respond to all of our leads in a timely manner. So it was really important for us to have a trusted call centre to help. We were so happy with the results and the feedback from our supporters. We look forward to our next bequest calling campaign and I highly recommend Community Shapers to any organisation that wants to use phone as an effective engagement and fundraising tool, without the sales-pitchy experience that often comes with most call centre providers.”

  • - Anna Rose, Former Fundraising Director
    Farmers for Climate Action

    Community Shapers are a lifesaver for small community organisations like ours who need help supporting our donors to transition from one-off givers to regular givers. We've found our supporters really keen to get more involved by becoming regular givers, they were just waiting to be asked!

  • - Daria O’Neil, Former Fundraising Manager
    Environmental Defenders Office (EDO)

    It's been fantastic working with Phoebe and the team at Community Shapers since 2018. They have proven themselves to be helpful, agile, and most importantly effective in donor conversion and retention.

    I've been especially impressed with our regular giving recruitment results. It's been fantastic to consistently achieve over 13% conversion, with our 2018 campaign averaging over 16% conversion! Community Shapers has collaborated with us to manage changes to our data systems, message and supporter relationships while we navigated our national merger.  The staff at Community Shapers are willing to go the extra mile, they believe in our work and it shows in the results!

  • - Cassie Bremner, Community & Fundraising Manager
    Climate Council

    Community Shapers have consistently delivered exceptional results for the Climate Council’s fundraising campaigns. We’ve been blown away by their ability to not only meet campaign goals, but to well and truly smash them out of the park!

    Major campaign events have taken place during campaigns with Community Shapers, and they respond immediately, tailoring our campaign narrative daily to ensure continued high quality and great results.

    We would definitely recommend them to other organisations in the climate, environment and energy space on the basis of their knowledge and skills.

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