Who we are

> We’re not just a call centre. Too often, fundraising and engagement is outsourced to corporations and call centres who don’t have a stake in their client’s work. This leads to poor quality calls and donor churn. A big part of our difference is that we understand our clients and we believe in their work.

> Our conversations are built on stories and values. Stories can forge connections, develop trust, and deliver better results for campaigns. At Community Shapers, we use our calls to tell stories about our clients and their work.

> We’re passionate about quality. We are bound by the FIA’s codes and standards, and we have a strong privacy policy. Our complaint rate is well below industry average.

> We only work with clients who share our goals. At Community Shapers, our staff are the members, supporters, and volunteers for many of the organisations we call for. We only take on clients who share our vision for a more progressive Australia.

> We deliver results. Across our work, we’ve been able to deliver above industry average fundraising results and strong returns on investment.

Our Difference

Our Team

Sonya Tirtajaya
Sonya TirtajayaManaging Director
Sonya believes good intentions are best complemented with strong action, and is passionate about activating people around their values, through volunteering, donating or political engagement. Sonya has a background in education for sustainability and a Masters in Applied Anthropology and Participatory Development from ANU. In 2014 she combined her interest in social ventures with her background in sustainability education to start a values-aligned fundraising and advocacy call centre; Community Shapers.
Phoebe Howe
Phoebe HoweGeneral Manager & Senior Account Manager
Phoebe developed a passion for social change advocacy growing up in Canberra and studying Arts and Science bachelor degrees at the Australian National University. Phoebe was the founding member of the ‘Canberra Loves 40%’ campaign that helped secure the ACT’s nation-leading emissions reductions legislation, and other climate policies. She worked on national climate change campaigns and grassroots youth organising with the Australian Youth Climate Coalition. She developed local grassroots organising for national campaigns on the rights of people seeking safety and Aboriginal and Torres Strait Islander youth over-imprisonment at Amnesty International Australia.
Stef Roberts-Thomson
Stef Roberts-ThomsonAccount Manager & Senior Campaign Facilitator
Stef has extensive experience in youth political engagement and organising young people, both through her degree and in volunteering with UN Youth. She has worked on many issues affecting young people with other organisers in Australia and the Asia-Pacific. Stef brings this experience and passion to her work at Community Shapers where she has been a Change Agent and a Campaign Facilitator before stepping up as an Account Manager in late 2019. 

If the people in positions of power more consistently turned their attention to the future, I believe we would have a more progressive and inclusive Australia. It is our responsibility to ensure that this eventuates.

Alia Huberman
Alia HubermanCampaign Facilitator
Alia started as a Change Agent at Community Shapers in 2017 and has since transitioned to a management role as a Campaign Facilitator. With a background in organising and youth leadership, she is committed to an ethical and pragmatic approach to social change. Alia is passionate about service to community and country, and believes in championing transparency, civic engagement and democratic values. She will complete her bachelor’s degrees in International Security & Languages at the ANU in 2019.
MaryClare Woodforde
MaryClare WoodfordeCampaign Facilitator
MaryClare started as a Change Agent in 2018 and took on a role as Campaign facilitator in early 2020. MaryClare’s background is in campaigning for climate justice, with the Australian Youth Climate Coalition and the Fossil Free ANU campaign. She believe that peer to peer education plays a key part in organising, and as ANU Environment Officer in 2019, was committed to facilitating constructive spaces for learning, as well as opportunities for students to take direct action. She studies International Relations and Latin American Studies, and will complete Honours in 2020.
Tom Campbell
Tom CampbellCampaign Facilitator
Tom brings five years’ experience in youth education and facilitation to the team at Community Shapers in his role as Campaign Facilitator, while also providing member support and administration for one of our client organisations. In every team he has supported, Tom has been passionate about ensuring that everyone has the skills and resources they need to succeed. Joining the facilitation team means he gets to do this while cheering on every Change Agent in having great conversations. He holds a bachelor’s degree in Visual Arts and has exhibited and coordinated shows on Ngunnawal/Ngambri land. His current research project uses the diagram as a method/structure/process for reconfiguring linear thought.
Mina Alali
Mina AlaliBusiness & HR Support
Mina started as a Change Agent in early 2017, later becoming part of the GetUp! Member Support Team, and in early 2020, she transitioned into the role of Business & HR Support. Mina completed her Master degree in International Development in 2019 and has a deep passion to work on issues impacting refugees and vulnerable women and children. She believes that working towards a more equitable, just, and sustainable Australia and world is possible through intentional engagement with communities and by partnering with organisations that are already working in these areas.

Some of our Change Agents