Our Services

We are committed to upholding the utmost ethical and professional standards of fundraising, both in terms of how we treat and remunerate our staff and in how we engage your supporters.

Community Shapers is the only tele-fundraising and advocacy call centre set up to support the progressive movement in Australia that offers both fundraising and advocacy calling campaign services. Community Shapers specialises in having intelligent and memorable conversations that inspire your supporters into action, whether it’s to make a donation, call a politician or recruit a volunteer. These conversations build an active and loyal community around your cause.

“I highly recommend Community Shapers – they’ve an exceptionally well trained team of callers (or ‘change agents’) who are able to have really authentic calls with our supporters that simultaneously achieve both donor care and conversion objectives.”
Tasmyn Matthews, Fundraising Manager, GetUp

Our results are outstanding. For the fourth year in a row, Community Shapers delivers above industry average results, strong Return on Investment and almost non-existent complaint rates. Whilst every organisation is different, the average results that Community Shapers achieves is a good guide. Call us to find out how we track. Once we understand your data, we can advise on your campaign projections, and this can help you imagine the income opportunities with Community Shapers as part of your team. We pride ourselves on transparency and sharing these results with you. But don’t take our word for it, here is what our clients say.

“I’ve worked in fundraising for 15 years and I’ve never seen such stellar conversion and results on a regular giving campaign. The financial results are one thing, but having an organisation that reflects our values is another. We couldn’t work with any organisation and CS reflects our values in everything they do.”

Susan Sussems, Former Fundraising Coordinator, Australian Greens


Fundraising Campaigns

We offer a full suite of fundraising calling streams that will build your organisation and it’s advocates. Strategic advice on the best campaign to start with or the best mix of campaigns is on us.

Fundraising Campaigns we can run for you:

  • Cash Conversion
  • Lead Conversion
  • Upgrades
  • Reactivation
  • Welcome Calls
  • Mid-Level Donor Engagement
  • Bequest Stewardship & Acquisition

Advocacy & Social Research Campaigns

We understand how crucial advocacy is to achieving systemic change for a socially equitable future, the pivotal role that calling campaigns play in mobilising and organising communities along this journey and the rule of finite resources.

Advocacy & Social Research Campaigns we can run for you:

  • Election Campaigns
  • Voter Persuasion
  • Voter ID
  • Volunteer check in, recruitment and training
  • Contact Your MP
  • Event RSVPs
  • Supporter surveys
  • CATI polls

Bespoke Campaigns & Strategic Fundraising Advice

We are an agile and open-minded agency, always happy to trial new approaches and ideas. Community Shapers also offers strategic fundraising and messaging services to help build a customised program and message that will match your organisation and your supporters needs.